Return and Refund

Handling Product Issues and Returns

Please inspect your order carefully upon receipt. If the item is defective, damaged, or incorrect, contact us promptly so we can resolve the issue. Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-refundable.

For exchanges, first return the original item, then place a separate order for the new item. We’ll notify you about refund approval within 15 business days of receiving your return. Approved refunds will be issued to your original payment method within 10 business days, though bank processing may take additional time.